I’ve found the sneaker I want but can’t select my size.

If you’re unable to select your size, it might be temporarily out of stock. We recommend signing up for a restock notification on the product page or checking back later. You can also contact customer support for more information on restock dates.


Can you give me more information about sneakers?

Absolutely! On each sneaker’s product page, you’ll find detailed information including materials used, design inspirations, sizing recommendations, and care instructions. If you have more specific questions, our customer support team is happy to provide additional details.


Has my order been sent yet?

You can check the status of your order by logging into your account and visiting the ‘Orders’ section. If your order has been dispatched, you will find a tracking number that you can use to track its progress.


Can I track my order?

Yes, once your order has been dispatched, you will receive an email with a tracking number. You can use this number on the courier’s website to track the delivery status of your order.


Part of my order is missing/incorrect.

We apologize for any inconvenience. Please contact our customer support team with your order number and details of the missing or incorrect items. We’ll make it right as quickly as possible.


You’ve sent me the wrong items.

Our apologies for the mix-up. Please contact our customer support with your order number and the details of the items you received. We’ll arrange for the correct items to be sent to you as quickly as possible.


Which methods of payments can I use?

We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express). All payments are securely processed for your safety.


Is it safe to order online?

Absolutely. We use industry-standard encryption systems for potentially sensitive information, such as your name, address, and any other critically sensitive information like your credit/debit card details. Your information is safe with us.


Delivery – how much is it and how long does it take?

Delivery charges vary depending on the delivery location and the shipping method selected. Standard delivery times also vary by location but are typically between 3-7 business days for the continental 48 states. Express shipping options are available for an additional fee. Detailed shipping information can be found at checkout and in our Shipping Policy section.